Elizabeth Barrette (ysabetwordsmith) wrote,
Elizabeth Barrette
ysabetwordsmith

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The Uncanny Valley

We were watching Elementary tonight, and I noticed that people constantly badger Holmes to "be nice" and "act normal" ... but even when he does, it rarely works. People respond just as negatively, sometimes even worse.


What would it cost you to be nice? Massive amounts of energy. People rarely understand that, or believe it even when explained.

Why not be nice? Because not only is it an effort, it doesn't work as advertised. The positive reactions predicted rarely, in fact, manifest and negative results are more common.

Why doesn't it work? Because it's not what people want. It's not the same. It's a facsimile. Holmes is honest about this, but people don't care; they want him to go through the motions of meeting people's expectations, when it is neither natural for him nor effective, and they blame him for it. What's natural to him is unacceptable to most other people, and usually the best he gets is being treated like a useful nuisance, tolerated only for sake of what he can do. He's different in ways that he can't cover up and other people notice, regardless of how much effort he puts in. They're not satisfied with going through the motions; they want him to be something he's not.

So I got to thinking, this is really a lot like the uncanny valley problem in AI. When faced with an obvious machine or animal, people are okay with it. When faced with something that is almost, but not quite, human they become uncomfortable, and often violent on verbal or physical levels. When it's just a robot they're flipping out on, it can be kind of funny.

When it's a person, it's not funny anymore. And I'm thinking this effect may underlie some of the impatience, revulsion, and abuse that comes up with a variety of people who look like other humans but don't act that way, or have the same personality but a different appearance. It creates a glitch in the interaction protocols of most other people around them. So even if the person is exerting maximum effort to fit in, to be pleasing, the success rate is extremely low -- not because of them, but of other people. It happens across a wide range of traits. People with autism. People with disabilities. Otherkin. Anyone whose difference is enough of a barrier to interaction that the sheer weight of probable failure makes most or all interactions nerve-wracking wondering if it's going to end in another disaster. And sure, some people learn to fake the demanded presentation well enough to get by, but a lot can't no matter how hard they try.

So for fucksake before you yell at someone, check your wetware. Check it like you would debugging for any other cognitive distortions. If that "not a real person light" is on, you've got a problem. Then check your response. Because you may be flipping out on someone, demanding stuff they just don't have. And if someone is busting their hump trying to fake it, then have the grace to accept the effort as intended even if it's clumsily delivered.

It doesn't mean you have to put up with someone you can't stand or with anyone mistreating you. But make your objections clear, and base them on actions with practical consequences instead of just social expectations. Eye contact is a purely social expectation, which varies across cultures. Don't use physical or verbal violence is a safety rule. Etiquette is a big mess of mostly unwritten (or only written in obscure places) rules which may have aspects of both, and is often better handled with straightforward negotiations like "I will handle all of the vermin control if you will handle all of the bookkeeping." Ideally, relationships should be equal and based on respect. Any relationship in which one person is expected to cater to everyone else's whims without return or respect is unlikely to be healthy, and it doesn't matter which direction that's going in, it just tends to cause problems.

Pay attention to that uncanny valley. People can get lost and hurt in there.
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  • 7 comments
Very nice!
Very good food for thought. Thank you.

Deleted comment

I think what you just nailed was pretty much the basic problem behind so many other things like sexism, racism and other sorts of '-isms'.

Because, when you boil it down, they all reduce to; "this is not a real person, I don't like it, therefore I don't have to treat it like one."
If that's so, then "checking your wetware" may be more complicated and far-reaching than simply an adjustment of social behaviour.

"More complicated" does not equal either "impossible" or even "inappropriate"; your assertion that it can't be done "simply", while accurate, doesn't mean that it shouldn't be done.

To continue the (admittedly flawed) computer analogies, operating systems can be changed - thank the higher powers, or we'd all still be having to deal with DOS commands - even in the cases of slots "hardwired into our heads". The tools are out there, ranging from the chemical (entheogens, anti-depressants, etc.) to the metaphysical (prayer, meditation, trance), and at assorted points between those two extremes - Robert Anton Wilson's book "Prometheus Rising" offers an extremely detailed and highly readable set of instructions for a deliberate, controlled wetware rewrite without the use of drugs, while John Lilly's "Programming and Metaprogramming in the Human Biocomputer" does bring ingested chemicals into play.

While I agree with you that the phrases "don't be a dick" and "pull yourself together" are hopelessly inadequate in producing the desired change, I think that's going astray from the actual point of Ysabet's post - both of those instructions are intended to change someone *else's* behavior, while "check you wetware" has an internal focus. To return to the TV program that inspired this conversation, Joan Watson shouldn't be telling Sherlock to "be nice" (i.e., "don't be a dick") - she should be checking her own wetware.

FWIW, I didn't see a need for apologies in your reply; I sincerely hope I haven't created cause for one on my part with this response.

Deleted comment

"...but the point here is that we seem to be discussing other people (such as Joan Watson) whom we think ought to do it."

While it was Joan Watson's directive to Sherlock ("Try to be nice") that inspired the original post, Ysabet's major (and concurrently, my) point was best summed up by the opening to her 7th paragraph: "So for fucksake before you yell at someone, check your wetware." I can't help but read this as a call for personal responsibility, and a need to make changes in oneself (or at least an accurate assessment of oneself) before attempting to induce change in others.

If I'm offbase on this, I'm sure she'll correct me! {grin} Although possibly not today, since she's busy with the Poetry Fishbowl.
I think I see you as saying that checking one's wetware might be unexpectedly difficult. And I think that's true. And... hm.

One of the things I often say if I advise people on coping with something, is "and I just said that, like it's easy...". That is, I emphasize that it's *not*. That if it's *hard* - that's okay. It doesn't mean you're doing it wrong. It means that, wow, this is *hard*.

I have found it very useful to distinguish between "easy" and "straightforward." There may be a perfectly obvious set of steps with clear instructions, which work if done right, but they require considerable effort and/or skill to perform, so that the attempt does not guarantee success.

It is still a good thing to try, but one should understand the challenge of the exercise, and not pick on people who try but can't actually do it.