Elizabeth Barrette (ysabetwordsmith) wrote,
Elizabeth Barrette
ysabetwordsmith

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Why People Learn Not to Ask for Help

I came across this post today, illustrating a key reason why people learn not to ask for help: because when they do, they don't get it. Person A describes a frustrating situation and asks specific questions about how to solve certain parts of the problem. Person B says, no, those things aren't problems, you should be doing MORE of them not less, and take these steps to do more of them.

That is the opposite of help.


It's also very common. Most people are more interested in gratifying their urge to be helpful, or doing things their own way, or making money from an interaction, than they are in genuinely assisting another person's problem-solving process. This wastes time and energy which a problem-having person usually does not have to spare.

It doesn't take a whole lot of this bullshit to teach people that the cake is a lie, and no matter what the promises of "help" are, actual assistance is rarely if ever forthcoming. That just makes it harder to get anything done.

So if you're offering help, make sure it's something the other person really wants or needs. If you don't agree with the kind of help they want, just say, "I'm sorry, that doesn't sound like the kind of problem I can help with." Don't pretend you're helping if you want to make them like their problem, or want to solve a different problem than the one they asked for help on. Know your skills and your personality. Ideally, know the other person's too, and account for any differences.

Based on reactions I have observed, one of the most helpful responses seems to be: "I'm having a problem with X. How can I fix it?" "It sounds like X is causing trouble for you." (You may have to wait for them to stop going, "OMG thank you for recognizing that this is a real problem!") Then try to break down what exactly is going wrong and why, so that you-together can figure out how to fix or at least improve it. If you think they're trying to solve the wrong part of the problem? Just go through the process anyway. A thorough analysis will usually reveal the root cause. Then it's up to you and the person with the problem to decide whether any part of this is something you can work on together, or not.
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  • 18 comments
Person A: Has anyone seen my glasses?

Person B: Now. When did you *last* have them?

Person A: Aaaaaaaaaaggggggghhhhhhhhhhhhhhhh...
Yeah, that can be frustrating.

It actually is a valid technique -- if you can remember the last time you were sure of having the lost item, it does narrow the search parameters -- but that's hard for many people to do.

It's often less stressful simply to retrace a recent path and search along it, and check the most common places where the item is usually found.

If you have fairies or a house that eats things, you should also: turn your back, ask for the item to be returned, and exchange search zones with another person. Then put away the 2-3 things you find that weren't turning up the last time you looked for those ...
Or simply to answer, "No".

Because anything else is putting the burden back on the person who already has the problem. It's actually a really rude thing to say, now I think of it.
I usually say either, "No. Do you need me to come help search?", "The last time I saw them was X. Have you already looked there? Where do you want me to look?", or "They're in my office in front of the printer." (I'm good at Finding. I can actually do that trick without searching, about a third of the time.)

Because it's usually my partner asking, and he's smart, which means he typically does a basic search before bothering me. If he can't find his glasses, they've either been set down in an atypical place or the fairies have taken them again. Both of these are problems I am very good at solving.
That's a functioning relationship. Good on you guys. The "when did you last have them" schtick is a family-of-origin motif.

Re: *laugh*

ysabetwordsmith

6 years ago

Ever since Nicolai left the TV remote in the refrigerator, we both check there first, regardless of the unlikelihood of the specific item being there. Then we can grin at each other, announce "it's not in the refrigerator" and go hunt for it in better humor.

Re: *laugh*

ysabetwordsmith

6 years ago

From a purely practical perspective, "Can you help me do X?" "I really think you want to do Y" is often the correct response.

For personal problems it's going to piss people off, though, because everyone gets super-defensive if you hint that they might be better off if they change something about themselves.
If someone asks for help, and you try to divert them, then yes it will piss them off. That is NOT HELPING. If they want X and you think they should be doing Y, then your answer to the question they asked is "No." Preferably phrased in a polite way such as, "I'm sorry, that's not something I can help you with." It's okay to say no. It's okay to disagree. You might very well be correct in observing that the person would get better results from some other course of action (then again, you could be wrong). People are usually less upset by an honest "no" than by a dishonest "yes" or manipulation.

terrycloth

August 29 2014, 20:37:49 UTC 6 years ago Edited:  August 29 2014, 20:39:40 UTC

Literally answering the question they asked isn't always the best way to help. When it's a *practical* matter (like, 'how do I do X'?) a lot of times people are asking the wrong question, and just saying 'no' or even giving them the literal answer to the question they asked is *not helping*.

Sometimes it's hurting them considerably. At best you're leaving them going down the wrong path.

Usually, the best way to start is to ask 'why do you want to do that?' or 'what are you trying to accomplish?' so that you can give them a solution that will actually help them.

It's just that when the question is personal (like the example of someone with a pathological fear of being close to other people, who wants to know how to get everyone to leave him alone) people get angry when you try to actually help, so maybe you're right and it's better not to try.
Yes; I find that "What are you trying to accomplish?" is the best thing to ask when I either don't understand the question or don't understand why they would be asking it in the first place. It usually indicates either an inaccurate view of the situation, or lack of the correct vocabulary to describe it.
That's a really great question when somebody rambles about their problem but doesn't make a specific request or question. It often means they have only gotten as far as identifying there is a problem -- which is a necessary step! -- and not necessarily what it is or what their goal is.

This is why I'm a big fan of failure analysis. Even if the person initially has a wrong idea, working through the whole situation usually clarifies that a lot, and may put them on a more productive track.

Take the starting example: people are calling you and you feel uncomfortable about that. So you could stop them from calling you, or you could try to change your feelings. Do you want to have more people around? If so, feeling anxious is a barrier that needs to be removed. If not, having people pester you is the problem that needs to be reduced. Another issue cited was that people were boring. Do you know any people who are not boring? If yes, be around them instead. If no, do you want to know some interesting people? If yes, think of places where there might be interesting people and try to meet some. If no, there is not a shortage of something you actually want so it's not a problem.

Faulty preconceptions will fuck up your problem analysis and solving process every time. Keeping an open mind makes it easier to figure out what is going on and look at all the different things you could do, so as to decide which will yield the best result.
Having read the original letter, this sounds like a boundary-setting issue to me. The writer doesn't want to give out zir contact info but does because ze doesn't know how to decline gracefully.

Captain Awkward is good with boundary-setting issues; I wonder what she would say. My mental model of her suggests developing a couple of scripts that run roughly "I would prefer not to give out my phone number" and practicing them until they come smoothly.
That sounds like a viable solution. There are assertiveness classes too, which might damp down the feelings of obligation that feed into the anxiety.

Re: Yes...

tomtac

August 31 2014, 18:52:04 UTC 6 years ago Edited:  August 31 2014, 18:52:34 UTC

Assertiveness Training has been a godsend to me; I got it in my twenties and it has been useful ever since for just the reasons you both mention -- when caught in the spotlight, it is hard to come up with a (1) fair and (2) effective and (3) graceful speech to get what you need If You Have Not Prepared. And Assertiveness Training gives the template for that kind of preparing.

And, above and beyond that, a person should read "Bartleby the Scrivener". ( http://www.gutenberg.org/cache/epub/11231/pg11231.txt ), It is less than sixteen hundred words, but gives a solid characterization of a person who simply refuses to do things like this, drawing the line with no more justification than saying "I would prefer not to".

"I would prefer not to". It helps to know that one has the perfect right to take that stand. Yes, it did flag Bartleby as not normal, but in the end he maintained his own authority over his own actions, and without graceless explosions of anger or actions of violence.

(I read it again and again, and was released from the tyranny of manipulative courtesy. He is my hero.)
>> Assertiveness Training has been a godsend to me <<

Thanks for sharing. Some useful links ...

20 Ways to Say No
50 Ways to Say No

I have no difficulty refusing things, but having polite stock phrases for that is very useful.

>>And, above and beyond that, a person should read "Bartleby the Scrivener".<<

Gods, I hated reading that story. Standout on my list of boring stories. But hey, another haggis shortage averted! Looking back on it, the way Bartleby gradually withdrew from everything makes me think of depression. But it does work as passive resistance too. You have to guard your boundaries or people will eat you alive.

Re: Yes...

tomtac

6 years ago

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